Portofino

As soon as we have received your order, you will receive an order confirmation by e-mail and the invoice as a PDF for printing.

Except where expressly stated otherwise in the product description, we will deliver the goods within 14 days. The delivery period begins after the contract amount has been credited to our bank account. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day. In the event of any delays, you will be notified individually by e-mail.

The delivery of artworks that have to be made first may be delayed by up to 30 days. In the event of further delays, you will be notified individually by e-mail.

When the goods are dispatched, we will send you a dispatch confirmation including the tracking number of our certified shipping partner and the invoice as a PDF for printing.

Duties & Taxes

Items that are shipped internationally may be subject to customs duties, taxes or other fees set by the destination country and are solely the customer’s responsibility. These fees are in addition to the price and shipping cost charged at checkout and are typically collected prior to delivery depending on your destination. It is the customer’s responsibility to ensure that the item(s) can be legally imported into the destination country. Regulations may prohibit importation of items made with exotic materials.

You have the right to cancel this order within fourteen days without giving any reason. You can find more information on this in our GTCs.